HopToDesk Dashboard

Yes. When clients install through your invite link, HopToDesk configures itself for unattended access automatically. Devices appear in your dashboard with live online and offline status, and you can connect whenever you need to without the client being present, which is what makes after-hours maintenance and server work practical. The client runs quietly in the background, so there is no scheduling back and forth and no waiting to be let in.

If you need to hand a vendor or contractor temporary control, Access Links on the Business plan generate a time-limited browser link for a single device. The recipient connects from any browser with no account and no install, the link expires automatically after up to seven days, you can revoke it at any point, and every use is logged. TeamViewer offers no equivalent on any tier.

Yes. The Custom Client Generator builds a HopToDesk client carrying your company name, logo, colors and preset options, for Windows, macOS and Linux. Once it is built, open Settings in your dashboard and enter its download URL, and every invite link hands out your branded version instead of the standard one.

Your clients see your company name, logo and colors throughout, so the experience is white-label end to end. The custom client works with all Dashboard features, including unattended access, device registration, ticketing and session recording.

Remote sessions are end-to-end encrypted and their content is never stored by HopToDesk in any region. The free HopToDesk app and web client work without an account, so there is no account data to store. If you create a Dashboard account, you choose its data region at sign-up: the United States or the European Union. An EU account keeps its account, device and ticket data on EU-based infrastructure, including its own database, file storage and encrypted backups.

Existing accounts remain in the United States region. If you need an account moved to the EU region, contact us and we will migrate it.

Yes. The Standard Invite feature generates a single URL that works for unlimited devices. Open the Devices page in your dashboard, click Standard Invite, and copy the deployment URL or team code.

From there you can deploy however you normally would. On Windows that means a silent install with HopToDeskPro-TEAMCODE.exe /S, PowerShell for remote rollout, or your existing GPO, Intune or SCCM tooling. macOS deploys through Jamf Pro or the command line, and Linux through the .deb package with Ansible or by hand.

Every device registers to your dashboard automatically with live online and offline status. If the URL is ever compromised you can regenerate it without affecting devices that have already enrolled.

Pro starts at $15 a month, or $159 a year, for 120 devices and goes up to 350, with unlimited users and basic reports. Business starts at $49 a month, or $529 a year, for 500 devices and goes up to 2,000, with unlimited team members, advanced analytics and SSO Connect. Enterprise and MSP is priced on request and scales to unlimited devices with multi-tenant sub-accounts, ITSM integrations and conditional access policies.

For comparison, TeamViewer runs from roughly $50 to over $200 a month depending on plan, ConnectWise $35 to $55 per agent per month, AnyDesk around $15 to $30 per user per month without integrated ticketing or white-label branding, Splashtop around $47 per technician per month, and Zoho Assist roughly $12 to $24 per technician per month.

The difference shows up as you add people. An MSP with five technicians and 200 devices pays one Business price rather than five seats, and ticketing, team collaboration, white-label branding and SSO Connect are included rather than billed separately.

The Free plan covers up to 3 devices and 2 users, with the core product included rather than stripped back: the full ticketing system, session recording, device groups, two-factor authentication and IP allowlisting, real-time notifications and contact management.

No credit card is required and there is no time limit. Stay on Free as long as it suits you, and move up to Pro or Business when you outgrow it.

Yes. You can customize the client installation page with your company name, logo and brand colors, so anyone who clicks your invite link sees your branding rather than HopToDesk.

Alongside the branded installation page you can ship a custom-branded HopToDesk client and add a branded support widget to your own website. Clients get a consistent, professional service under your identity rather than ours.

HopToDesk has a built-in ticket system. Clients right-click the system tray icon to open the ticket window inside HopToDesk itself, so there is no separate app to install and nothing to explain.

They can submit a subject, description and priority, attach files up to 30MB, follow the status in the My Tickets tab, read their conversation with your team as it happens, and reply without leaving HopToDesk. Tickets arrive in your dashboard already linked to the client's device. You can also embed a support widget on your website if you want another route in.

Yes. Pro and Business both include unlimited team members with no per-seat fees.

Every team feature is available on both plans. You can invite technicians by email, assign them Admin, Member or Viewer roles, collaborate on tickets and devices, assign tickets to specific people, see who is working on what, leave internal notes only your team can read, and revoke someone's access the moment they leave.

Create device groups for each client, location or device type, so a fleet might be organized as Acme Corp, Smith Law Office, Servers and Workstations.

You can filter the device list by group in one click, assign a group when you create an invite so new devices sort themselves on arrival, and move devices in bulk when things change. Search covers device name, ID and group, and you can export device lists to CSV for reporting.

Yes. Every account can use two-factor authentication, and connections run encrypted peer-to-peer through HopToDesk. Conditional access policies let you restrict sessions by IP, time of day, geography or manager approval.

A compliance readiness self-assessment covers SOC 2, HIPAA, GDPR, ISO 27001, PCI DSS and NIST CSF. Every action is written to a complete audit trail, login attempts are monitored with automatic lockout, and sessions authenticate with secure tokens.

Single Sign-On lets your team log into the Dashboard with your company's existing identity provider, so there are no separate passwords to manage. It is available on both the Pro and Business plans.

Your IT admin configures SSO in Dashboard Settings against your provider. Team members then enter their work email, click the SSO button, authenticate on your company's own login page, and land in the Dashboard. Okta, Microsoft Azure AD (Entra ID), Google Workspace and any OIDC-compatible provider are supported.

SSO Connect is a Business-only feature that lets you connect to remote devices without entering a password. Enable SSO in Settings to get your personal SSO code, deploy devices through a Team Invite with SSO enabled, and from then on clicking Connect validates your code automatically.

For an organization that means no device passwords to manage or rotate, one Team Invite link for the whole fleet, and a clear audit trail of who reached which device and when. When someone leaves, deactivating their account removes their access to every device immediately, without touching any of the devices themselves. It suits MSPs and IT departments running large fleets.

Yes. Export your device list as a CSV from your current tool and upload it under Import devices in your dashboard. TeamViewer, AnyDesk, Splashtop, ConnectWise ScreenConnect, and Zoho Assist exports are detected automatically, and any other CSV with a device name column works too.

Each imported group becomes a deployment with its own enroll link, and imported machines are checked off automatically as they install HopToDesk, so you always know what is left to move. Migration import is available on the Business plan.

Yes. Where TeamViewer charges per device or per seat, our Business plan covers up to 2,000 devices with unlimited team members, so adding technicians never changes the bill.

It includes SSO Connect for passwordless device access, team invites that deploy to hundreds of devices from a single link, instant access revocation when you deactivate an account, granular roles and device policies, compliance readiness tracking, built-in ticketing, advanced analytics with an audit trail and CSV export, and API access.

If you need conditional access policies, ITSM integrations or more than 2,000 devices, the Enterprise and MSP plan scales to unlimited devices and adds those controls. Current prices are in the pricing question below.

Both. For break-fix work, Quick Connect handles one-time sessions and an invite link registers the device so you can reach it again later.

For managed services, devices stay registered with unattended access, group by client, and ticketing carries the ongoing work with session recording for documentation and billing.

Billing is by device rather than by client or technician, so supporting 10 clients or 100 does not change how the plan is priced.

Yes. The Pro plan is built for freelance consultants and small IT shops, covering 120 to 350 devices with unlimited users.

It includes built-in ticketing, session recording, device groups and contact management, white-label branding, SSO dashboard login, webhook integrations and basic reports.

Start on the Free plan with 3 devices and no credit card, and move up when you outgrow it.

The Business plan gives you several layers. Granular RBAC lets you build custom roles from 12 individual permissions covering device view, connect and manage, tickets, team and settings. Device Policies control file transfer, clipboard, recording and two-factor requirements per device group.

The Enterprise and MSP plan adds conditional access policies that restrict connections by IP, time of day, geolocation or manager approval, directory sync with AD, LDAP, Azure AD, Okta or Google Workspace, and multi-tenant sub-accounts that keep each client's data isolated.

Combined with SSO Connect and instant access revocation, you control who can reach what, when and how.

The Business plan includes a compliance readiness tracker for self-assessing your posture against the major frameworks: SOC 2 with 37 Trust Services Criteria controls, HIPAA with 48 Security Rule safeguards, GDPR with 36 data protection articles, ISO 27001:2022 with 82 Annex A controls, PCI DSS v4.0 with 64 requirements, and NIST CSF with 98 subcategories.

Mark each control compliant, partial or non-compliant, record evidence and review dates, and export the assessment to CSV for audit preparation. Together with the access controls and audit logs, it gives you the tooling to prepare for a formal audit.

Yes. The Enterprise and MSP plan includes native integrations with the tools most teams already run. ServiceNow syncs incidents and tickets, Jira lets you create and track issues from your dashboard, and Zendesk and Freshdesk both link and sync support tickets, with Freshdesk syncing in both directions. Slack and Microsoft Teams receive real-time alerts and notifications.

Each integration is configured with your instance URL and API key, so you keep your existing workflows and simply add remote support to them.

The AI Assistant is built into the Dashboard and can run diagnostics, troubleshoot issues and carry out maintenance on your managed devices.

You type a request in plain English, something like checking disk usage and running processes, then pick a target device and review the cost estimate before anything runs. The assistant generates and runs the appropriate commands and summarizes what it found. Billing is pay-per-use from $0.05 a request with no subscription, and wallet credits are added in $5, $10 or $25 increments through secure checkout.

Yes. The Dashboard is a native MCP (Model Context Protocol) server. AI agents like Claude connect with a single command and can list your devices, check health, run maintenance operations, take screenshots, and automate routine IT work across your fleet.

Available on every plan, with controls built for real fleets: every AI action is written to your audit log, bulk operations follow your approval policies, and API keys can be scoped and revoked at any time. Other tools' AI summarizes your sessions; HopToDesk's AI does the work.