1. Introduction

This Privacy Policy describes how HopToDesk and Begonia Holdings LLC ("Company," "we," "us," or "our") handle information in connection with the HopToDesk software, website, and related services (collectively, the "Service"). Privacy is a core principle of HopToDesk, and we are committed to collecting as little information as possible. By using the Service, you agree to the practices described in this Policy.

This Policy should be read together with our Terms of Service, Terms of Use, and End User License Agreement.

2. Information We Collect

HopToDesk is designed so that you can use the remote desktop software without providing personally identifiable information. Connection identifiers are generated automatically to route sessions between devices. If you choose to create an optional account or contact us for support, we collect only the information you voluntarily provide, such as your email address.

3. End-to-End Encryption

Connections between devices are end-to-end encrypted by default. We cannot view, monitor, or record the contents of your remote sessions, including your screen, files, keystrokes, chat messages, or transferred data. We make no distinction between personal and business use, and we do not monitor user activity.

4. Cookies and Tracking

The public HopToDesk marketing website at hoptodesk.com does not set advertising cookies and does not track your browsing across other websites.

The HopToDesk Dashboard, our optional account and device-management web application at dashboard.hoptodesk.com, uses cookies and analytics so that we can operate the application, keep you signed in, understand how it is used, and measure our own advertising:

  • Product analytics and session replay. We use Fullstory to understand how users interact with the Dashboard, such as pages viewed, clicks, and navigation, so that we can diagnose issues and improve the product. Password fields are never captured and other sensitive inputs are masked.
  • Advertising measurement. We use Google Ads conversion tracking to measure the performance of our advertising. When you create an account, a hashed, non-reversible version of your email address may be shared with Google to attribute a sign-up. We do not sell your personal information and we do not allow it to be used for unrelated third-party advertising.

You can limit this collection through your browser's privacy settings and through Google's ad settings at adssettings.google.com.

5. How We Use Information

Any information you voluntarily provide is used to operate and maintain the Service, respond to your inquiries, manage optional account or billing functions where applicable, and, as described in Section 4, understand and improve the Dashboard and measure our own advertising. Other than measuring the performance of our own advertising, we do not use your information for third-party advertising or profiling, and we do not sell it.

6. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share limited information only with trusted service providers who help us operate the Service, such as payment processors for optional paid features, and only to the extent necessary. We may also disclose information where required by law or to protect our legal rights.

7. Data Retention

We retain information only for as long as necessary to provide the Service and to meet our legal obligations. You may request deletion of any account information you have provided by contacting us.

8. Your Privacy Rights

Depending on your jurisdiction, you may have the right to access, correct, or delete the personal information you have provided to us, or to object to or restrict its processing. To exercise any of these rights, please contact us through our contact form.

9. Children's Privacy

The Service is not directed to children under the age of 13, or the minimum age required in your jurisdiction, and we do not knowingly collect personal information from them. If you believe a child has provided us with personal information, please contact us so we can remove it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on our website and are effective upon posting. Your continued use of the Service after any changes indicates your acceptance of the updated Policy.

11. Contact Information

If you have any questions about this Privacy Policy, please contact us through our contact form.