ConnectWise ScreenConnect vs HopToDesk
ConnectWise ScreenConnect is a remote support and access solution developed by ConnectWise, a provider of business management software. ScreenConnect enables remote control, screen sharing, and many of the standard features of remote access support products, allowing IT professionals to deliver support remotely.
Where HopToDesk fits
ConnectWise ScreenConnect targets MSPs and is licensed per concurrent technician. HopToDesk targets the same work without the per-technician licence: the client is free, and the Dashboard adds multi-tenant sub-accounts, ticketing, reporting and branded clients for teams running customer fleets.
ConnectWise ScreenConnect and HopToDesk side by side
| Feature | HopToDesk | ConnectWise ScreenConnect |
|---|---|---|
| Pricing | Free | Starts at US$30/month, billed annually (US$360/year) |
| Use Without an Account | Yes | Not offeredSignup Required |
| Access Without Port Forwarding | YesIncluded free | Yes |
| Platform Support | Windows, Mac, Linux, Android, iOS, Chromebook, Raspberry Pi | Windows, Mac, Linux, Android, iOS, Chromebook |
| Web Browser Access | Yes | Not offered |
| Single App for Control/Share | Yes | Not offered |
| Screen Share | Yes | Yes |
| File Transfer | Yes | Yes |
| Live Chat | Yes | Yes |
| Audio Support | Yes | Yes |
| Traffic Security | End-to-End Encryption | Standard SSL |
| Secure Session Verification | Yes | Not offered |
| 2FA Login | Yes | Yes |
| Unattended Access | Yes | Yes |
| Session Recording | Yes | Yes |
| Remote Terminal | Yes | YesBackstage mode |
| Remote Restart | Yes | Not offered |
| Remote Printing | Yes | Yes |
| Remote Wakeup (WOL) | Yes | Yes |
| Privacy Mode | Yes | Yes |
| Clipboard Sync | Yes | Yes |
| Direct Access | Yes | Not offered |
| Multi-Session Support | Yes | Yes |
| Multi-Monitor Support | Yes | Yes |
| Self-Hosting / On-Premise | Yes | Yes |
| Custom-Branded Clients | Yes | Yes |
| AI Agent Support (MCP) | Yes | Not offered |
| Built-in Help Desk & Ticketing | YesIncluded on all plans, with a customer portal, email intake and assignment | Not offered |
| Device Monitoring & Alerts | Yes | Not offered |
| Session Reports & Audit Trail | YesSession history, connection durations, audit trail, CSV export | YesAudit log and session reports |
| Session Notes & Billable Flag | Yes | Session notes, no billable flag |
| Language Support | About 44 | About 3 |
ConnectWise ScreenConnect plan details verified 5 August 2026 against ConnectWise ScreenConnect pricing. Vendors change packaging, so check current terms before deciding.
What the Dashboard adds
The HopToDesk client is free. The Dashboard is the paid tier, and it turns remote access into a managed platform, from your first three devices free to 500 and beyond on the Business plan.
Switching from ConnectWise ScreenConnect
- Install the free client on a sample of customer machines. Portable mode keeps the trial clean.
- Create a free Dashboard account, add three devices, and try the ticket intake and reporting against real work.
- Set up sub-accounts if you manage separate customer fleets, then deploy at scale with your existing tooling.
- Ship a custom-branded client so your customers see your name rather than ours.
On the Business plan you can also import the device list exported from your current tool. Each imported group becomes a deployment with its own enroll link, and the Dashboard checks off each machine as it enrolls, so you always know what is left to move. Read the migration guide
Common questions
Is there a per-technician fee?
No. HopToDesk does not license per concurrent technician. The Dashboard plan covers your team.
Does it support multi-tenant MSP work?
Yes. Multi-tenant sub-accounts let you keep customer fleets separate under one account.
Can I white-label it?
Yes. Custom-branded clients with your own name, logo and colours are generated from the Dashboard.
Try it on your own devices
Install the client, add a few devices and see how it handles your estate before you move anything across.
Managing devices for clients? HopToDesk for MSPs covers multi-tenant separation, per-tenant branding and volume pricing.