ConnectWise ScreenConnect vs HopToDesk

ConnectWise ScreenConnect is a remote support and access solution developed by ConnectWise, a provider of business management software. ScreenConnect enables remote control, screen sharing, and many of the standard features of remote access support products, allowing IT professionals to deliver support remotely.

Where HopToDesk fits

ConnectWise ScreenConnect targets MSPs and is licensed per concurrent technician. HopToDesk targets the same work without the per-technician licence: the client is free, and the Dashboard adds multi-tenant sub-accounts, ticketing, reporting and branded clients for teams running customer fleets.

ConnectWise ScreenConnect and HopToDesk side by side

Feature	HopToDesk	ConnectWise ScreenConnect
Pricing	Free	Starts at US$30/month, billed annually (US$360/year)
Use Without an Account	Yes	No (Signup Required)
Platform Support	Windows, Mac, Linux, Android, iOS, Chromebook, Raspberry Pi	Windows, Mac, Linux, Android, iOS, Chromebook
Single App for Control/Share	Yes	No
Screen Share	Yes	Yes
File Transfer	Yes	Yes
Live Chat	Yes	Yes
Audio Support	Yes	Yes
Traffic Security	End-to-End Encryption	Standard SSL
?	Yes	No
2FA Login	Yes	Yes
Yes	Yes	Yes
Session Recording	Yes	Yes
Remote Restart	Yes	No
Remote Printing	Yes	Yes
Remote Wakeup (WOL)	Yes	Yes
Yes	Yes	Yes
Clipboard Sync	Yes	Yes
Yes	Yes	No
Multi-Session Support	Yes	Yes
Multi-Monitor Support	Yes	Yes
Self-Hosting / On-Premise	Yes	Yes
Language Support	About 44	About 3

ConnectWise ScreenConnect plan details verified 5 August 2026 against ConnectWise ScreenConnect pricing. Vendors change packaging, so check current terms before deciding.

What the Dashboard adds

The HopToDesk client is free. The Dashboard is the paid tier, and it turns remote access into a managed platform, from your first three devices free to 500 and beyond on the Business plan.

Real-time device monitoringLive status, CPU, memory and disk across the fleet, with alerts when a device goes offline.

Built-in help deskTicket intake by email and a customer portal, assigned to your team, with SLA targets and CSAT.

Session history and reportingConnection reports, a full audit trail and CSV export, plus session recording and a searchable library.

Teams and access controlRoles, invites, SSO, two-factor authentication and per-member device groups.

Custom-branded clientsShip a white-label client with your own name, logo and colours.

AutomationAI agents and MCP for automation, plus remote command execution across tagged groups of devices.

Fleet overview: live device status, activity and OS mix at a glance

Every device in one list, with groups, tags and one-click connect

Reports and logs: session history, durations, audit trail, CSV export

Switching from ConnectWise ScreenConnect

Install the free client on a sample of customer machines. Portable mode keeps the trial clean.
Create a free Dashboard account, add three devices, and try the ticket intake and reporting against real work.
Set up sub-accounts if you manage separate customer fleets, then deploy at scale with your existing tooling.
Ship a custom-branded client so your customers see your name rather than ours.

Common questions

Is there a per-technician fee?

No. HopToDesk does not license per concurrent technician. The Dashboard plan covers your team.

Does it support multi-tenant MSP work?

Yes. Multi-tenant sub-accounts let you keep customer fleets separate under one account.

Can I white-label it?

Yes. Custom-branded clients with your own name, logo and colours are generated from the Dashboard.

Try it on your own devices

Install the client, add a few devices and see how it handles your estate before you move anything across.

Download HopToDesk See pricing

Managing devices for clients? HopToDesk for MSPs covers multi-tenant separation, per-tenant branding and volume pricing.

Compare HopToDesk with

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