ConnectWise ScreenConnect vs HopToDesk
ConnectWise ScreenConnect is a remote support and access solution developed by ConnectWise, a provider of business management software. ScreenConnect enables remote control, screen sharing, and many of the standard features of remote access support products, allowing IT professionals to deliver support remotely.
Where HopToDesk fits
ConnectWise ScreenConnect targets MSPs and is licensed per concurrent technician. HopToDesk targets the same work without the per-technician licence: the client is free, and the Dashboard adds multi-tenant sub-accounts, ticketing, reporting and branded clients for teams running customer fleets.
ConnectWise ScreenConnect and HopToDesk side by side
| Feature | HopToDesk | ConnectWise ScreenConnect |
|---|---|---|
| Pricing | Free app. Dashboard from $15/month | Starts at US$30/month, billed annually (US$360/year) |
| Technicians Included | Unlimited on Pro and Business | 1 per license, extra technicians cost more |
| Use Without an Account | Yes | Not offered |
| Platforms and setup | ||
| Platform Support | Windows, Mac, Linux, Android, iOS, Chromebook, Raspberry Pi | Windows, Mac, Linux, Android, iOS, Chromebook |
| Mobile Technician App | Yes | Yes |
| Web Browser Access | Yes | Not offered |
| Single App for Control/Share | Yes | Not offered |
| Language Support | About 44 | About 3 |
| Mass Deployment (MSI, GPO, Intune) | YesBusiness plan | Yes |
| Self-Hosting / On-Premise | Yes | Yes |
| Connecting | ||
| Connect with an ID and Password | Yes | Not offered |
| Unattended Access | Yes | Yes |
| Access Without Port Forwarding | Yes | Yes |
| Direct Access | Yes | Not offered |
| Remote Wakeup (WOL) | Yes | Yes |
| Multi-Session Support | Yes | Yes |
| In a session | ||
| Screen Share | Yes | Yes |
| Multi-Monitor Support | Yes | Yes |
| File Transfer | Yes | Yes |
| Clipboard Sync | Yes | Yes |
| Live Chat | Yes | Yes |
| Audio Support | Yes | Yes |
| Remote Printing | Yes | Yes |
| Remote Terminal | Yes | Yes |
| Remote Restart | Yes | Not offered |
| Privacy Mode | Yes | Yes |
| Session Recording | Yes | Yes |
| Security | ||
| Traffic Security | End-to-End Encryption | Standard SSL |
| Secure Session Verification | Yes | Not offered |
| 2FA Login | Yes | Yes |
| SSO Login | Yes | Yes |
| Business tools | ||
| Custom-Branded Clients | Yes | Yes |
| Built-in Help Desk & Ticketing | YesAll plans | Not offered |
| Device Monitoring & Alerts | Yes | Not offered |
| Session Reports & Audit Trail | Yes | Yes |
| Session Notes & Billable Flag | Yes | Session notes, no billable flag |
| AI Agent Support (MCP) | Yes | Not offered |
ConnectWise ScreenConnect plan details verified 5 August 2026 against ConnectWise ScreenConnect pricing. Vendors change packaging, so check current terms before deciding.
What the Dashboard adds
The HopToDesk client is free. The Dashboard is the paid tier, and it turns remote access into a managed platform, from your first three devices free to 2,000 on the Business plan and beyond.
Switching from ConnectWise ScreenConnect
- Install the free client on a sample of customer machines. Portable mode keeps the trial clean.
- Create a free Dashboard account, add three devices, and try the ticket intake and reporting against real work.
- Set up sub-accounts if you manage separate customer fleets, then deploy at scale with your existing tooling.
- Ship a custom-branded client so your customers see your name rather than ours.
On the Business plan you can also import the device list exported from your current tool. Each imported group becomes a deployment with its own enroll link, and the Dashboard checks off each machine as it enrolls, so you always know what is left to move. Read the migration guide
FAQ
Is there a per-technician fee?
No. HopToDesk does not license per concurrent technician. The Dashboard plan covers your team.
Does it support multi-tenant MSP work?
Yes. Multi-tenant sub-accounts let you keep customer fleets separate under one account.
Can I white-label it?
Yes. Custom-branded clients with your own name, logo and colours are generated from the Dashboard.
Try it on your own devices
Install the client, add a few devices and see how it handles your estate before you move anything across.
Managing devices for clients? HopToDesk for MSPs covers multi-tenant separation, per-tenant branding and volume pricing.