Remote support built for managed service providers
Unattended access, ticketing and white-label clients across every customer you look after, priced on the devices you manage rather than the size of your team.
What MSPs get
The parts of the platform that exist specifically because service providers run other people's estates, not just their own.
Priced per device, not per technician
Add the whole team without adding to the bill. Business covers 2,000 devices; above that we quote on volume, so growing your tech headcount never re-prices the contract.
Every client kept separate
Multi-tenant sub-accounts keep each customer's devices, technicians and session history apart, with per-tenant billing reports that split billable from total session time so you can invoice straight from the export.
Your brand on the client
Per-tenant white-label branding and custom builds, so the software your customer installs carries your name and your logo rather than ours. New installs can ask the end user to name the device first, so mass rollouts arrive pre-labeled.
Import what you already run
Bring existing endpoints across with the migration import for TeamViewer, AnyDesk, Splashtop, ScreenConnect and Zoho Assist, instead of rebuilding your device list by hand.
Controls that pass review
Team SSO and SCIM directory sync, conditional access policies, IP allowlisting, 2FA, approval-gated sessions and a credential vault.
Evidence when you are audited
Audit trail with CSV export, audit retention and SIEM streaming, session recording and compliance readiness tracking for SOC 2, HIPAA and PCI DSS.
A portal for every client
Each client gets a support portal in their own branding, and sees only their own tickets and devices.
Reports your clients can read
Hand each client a branded report of the work you did for them.
Technicians across clients
One technician can work across several clients and sees only those.
Your data, in your region
Choose the United States or the European Union when you create the account. EU accounts can also select the EU only network.
Verified technician identity
Your customer sees the technician's reviewed photo, name and company before accepting a session. Part of the Business plan.
Connect your own tools
Create and update tickets through the API, and receive signed webhooks for tickets, devices and alerts.
Client separation, client portals and reports, per-tenant branding, SCIM, conditional access, the credential vault, audit retention and SIEM streaming are on the Custom plan. Business covers the rest.
Where the money goes
Most remote access tools bill per concurrent technician, so hiring costs you twice. HopToDesk bills on managed devices.
| Plan | Devices | Technicians | Price |
|---|---|---|---|
| Pro | 120–350 | Team included | $15/mo, $159/yr |
| Business | 500–2,000 | Team included | $49/mo, $529/yr |
| Custom (MSP) | Unlimited, volume priced | Unlimited | Quoted |
Talk to us about your estate
Tell us how many endpoints you look after and what you run today. We will come back with a quote and a migration path.
Multi-tenant operations
- Service provider license
- Multi-tenant sub-accounts
- Per-tenant white-label branding and builds
- Per-tenant usage reports for client billing
- Branded client reports per tenant
Security and compliance
- SCIM provisioning and directory sync
- Conditional access policies
- Approval-gated sessions and credential vault
- Audit retention, SIEM streaming and reports
- Signed DPA and security questionnaires
Commercial and support
- Unlimited devices (volume pricing)
- Invoicing and purchase orders
- Priority support and onboarding
Request a quote
Tell us the shape of your fleet and we will reply within one business day.
Ask about a free trial of the custom tier.